Attempted Delivery
Also known as: Delivery Attempt, Failed Delivery, Missed Delivery
Definition
An attempted delivery happens when the carrier arrives but can’t complete the delivery. This triggers a notification and typically starts a reattempt process.
Common Reasons for Attempts
| Reason | Solution |
|---|---|
| No one home | Signature required |
| Business closed | After hours delivery |
| Gated access | Provide gate code |
| Wrong address | Correct address |
| Refused by recipient | Sender contact |
| Unsafe location | Hold at location |
What Happens After Attempt
Parcel carriers (UPS, FedEx, USPS):
- Leave door tag/notice
- Usually 3 attempts total
- Then held at facility or returned
Freight carriers:
- Contact receiver for reschedule
- May charge redelivery fees
- Appointment often required
Reducing Attempted Deliveries
For shippers:
- Offer delivery instructions field
- Provide accurate contact info
- Communicate expected delivery date
For receivers:
- Enable delivery notifications
- Use delivery instructions
- Sign up for package alerts
- Consider alternate delivery (lockers, pickup)
Costs of Attempted Deliveries
- Redelivery fees
- Storage charges
- Customer service time
- Delayed customer satisfaction
- Return shipping if not delivered
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