Clearance Delay
Also known as: Customs Delay, Customs Hold, Import Delay
Definition
A clearance delay happens when customs authorities hold a shipment before allowing it to proceed to delivery. These delays can range from a few hours to several weeks depending on the cause.
Common Causes of Clearance Delays
Documentation Issues
- Missing commercial invoice
- Incomplete product descriptions
- Incorrect or missing HS codes
- Value discrepancies
- Missing certificates or permits
Regulatory Holds
- Products requiring agency approval (FDA, USDA)
- Items needing import licenses
- Goods subject to quotas
- Products requiring testing
Inspection Selection
- Random customs examination
- X-ray screening
- Physical inspection
- Contraband detection
Payment Issues
- Unpaid duties and taxes
- Invalid payment method
- Customs bond problems
How to Check for Clearance Delays
Tracking status phrases indicating customs hold:
- “Clearance delay”
- “Held at customs”
- “Customs inspection”
- “Awaiting documentation”
- “Clearance in progress - additional info needed”
- “Contact customs broker”
Resolving Clearance Delays
Step 1: Identify the Issue
- Check carrier tracking for details
- Contact carrier customer service
- Reach out to customs broker
Step 2: Provide Required Information
- Submit missing documents
- Clarify product descriptions
- Provide value verification
- Supply certificates or permits
Step 3: Pay Outstanding Fees
- Customs duties
- Import taxes
- Storage fees
- Brokerage charges
Step 4: Wait for Release
- Allow 1-3 business days after resolution
- Monitor tracking for updates
Preventing Clearance Delays
Before shipping:
- Research import requirements
- Verify HS codes
- Prepare complete documentation
- Check restricted item lists
Documentation best practices:
- Detailed product descriptions
- Accurate declared values
- Include all required certificates
- Match invoice to actual contents
Work with professionals:
- Use experienced customs brokers
- Choose carriers with strong clearance services
- Consider DDP shipping terms
Delay Costs
| Cost Type | Impact |
|---|---|
| Storage fees | $25-$100/day |
| Demurrage (containers) | $100-$300/day |
| Additional brokerage | $50-$200 |
| Re-inspection fees | $100-$500 |
| Late delivery penalties | Varies |
| Lost sales | Varies |
Average Resolution Times
| Delay Type | Typical Resolution |
|---|---|
| Missing paperwork | 1-3 days |
| Value verification | 2-5 days |
| Routine inspection | 1-2 days |
| Detailed examination | 3-7 days |
| Agency hold (FDA, USDA) | 5-14 days |
| Compliance issues | 1-4 weeks |
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