Crowdsourced Delivery

Crowdsourced delivery is a logistics model where independent contractors—rather than traditional carrier employees—pick up and deliver packages. This approach leverages the gig economy to provide flexible, scalable delivery capacity.

How It Works

1. A delivery request is posted to a platform
2. Available drivers in the area see the opportunity
3. A driver accepts and picks up the package
4. Real-time tracking shows delivery progress
5. Proof of delivery is captured via photo or signature

Popular Crowdsourced Delivery Services

• Amazon Flex - Delivers Amazon packages
• DoorDash - Restaurant and retail delivery
• Instacart - Grocery delivery
• Uber Connect - Package delivery via Uber drivers
• Roadie - Long-distance peer-to-peer delivery

Advantages

• Flexibility - Scale up during peak periods instantly
• Speed - Same-day and on-demand delivery options
• Cost efficiency - Pay per delivery, no fixed fleet costs
• Coverage - Reach areas where carriers have gaps

Disadvantages

• Consistency - Variable service quality between drivers
• Training - Less standardized handling procedures
• Accountability - More complex claims process
• Package types - Often limited to smaller, low-value items

Best Use Cases

• Same-day local delivery
• Restaurant and grocery delivery
• Peak season overflow
• Rural or hard-to-reach areas