Delivery Exception
Also known as: Exception, Shipment Exception, Delivery Issue
Definition
A delivery exception means something unexpected happened that’s delaying your package. Don’t panic—most exceptions are resolved within 1-2 days and your package still arrives. But understanding what went wrong helps you take action when needed.
Common Delivery Exceptions
Address Issues
- Incorrect address - ZIP code, street number, or apartment wrong
- Incomplete address - Missing apartment/suite number
- Unknown recipient - Name doesn’t match records at address
- Business closed - Delivered after business hours
Access Problems
- No access - Gated community, locked building
- Delivery attempted - No one home to receive
- Animal interference - Dog prevented safe delivery
- Unsafe location - Weather, road conditions, or safety concerns
Package Problems
- Damaged in transit - Package integrity compromised
- Missing label - Barcode unreadable, label fell off
- Overweight/oversized - Exceeds service limits
- Hazmat issue - Prohibited contents detected
External Factors
- Weather delay - Severe weather affecting routes
- Natural disaster - Service suspended to affected areas
- Customs hold - International shipment held for review
- Mechanical delay - Vehicle or equipment issues
What to Do When You See an Exception
- Read the details - The exception message often explains the issue
- Wait 24 hours - Many exceptions resolve automatically
- Check for action needed - Some require you to contact carrier
- Verify address - If address-related, correct it immediately
- Contact carrier - If stuck more than 48 hours
Exception Resolution by Type
| Exception | Typical Resolution | Your Action |
|---|---|---|
| Weather delay | Automatic when cleared | Wait |
| Delivery attempted | Redelivery next day | Ensure someone home |
| Incorrect address | Returned or held | Contact carrier to correct |
| Customs hold | Release or return | Provide documentation |
| Damaged | Inspection/claim | File damage claim |
Preventing Exceptions
For Shippers:
- Validate addresses before shipping
- Include phone numbers for delivery contact
- Use clear, durable labels
- Right-size packaging to avoid damage
For Recipients:
- Ensure address is complete and correct
- Add delivery instructions (gate codes, etc.)
- Sign up for delivery notifications
- Have someone available to receive
When Exceptions Become Problems
Contact the carrier immediately if:
- Exception persists 3+ business days
- Package shows “returning to sender”
- You need urgent delivery
- The explanation doesn’t make sense
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