Dock Appointment
Also known as: Dock Scheduling, Delivery Appointment, Receiving Appointment
Definition
A dock appointment is a reserved time window for a truck to arrive at a facility for loading or unloading. Appointment scheduling systems manage dock capacity, reduce wait times, and create predictable workflows for warehouse operations.
How Dock Appointments Work
- Request - Carrier/shipper requests appointment
- Schedule - Facility assigns available time slot
- Confirmation - Appointment confirmed with details
- Arrival - Driver checks in at scheduled time
- Processing - Load/unload during appointment window
- Departure - Truck leaves, dock freed for next appointment
Types of Appointments
| Type | Duration | Use Case |
|---|---|---|
| Live load/unload | 1-4 hours | Typical freight |
| Drop trailer | 15-30 min | Pre-loaded trailers |
| Express | 30-60 min | Small shipments |
| Extended | 4+ hours | Large/complex loads |
Benefits of Appointment Systems
For Facilities
- Leveled workload throughout day
- Better labor planning
- Reduced dock congestion
- Improved receiving accuracy
For Carriers
- Reduced wait times
- Predictable scheduling
- Better driver utilization
- Fewer detention charges
Appointment Windows
Typical structures:
- Fixed windows - Exact time (10:00-11:00 AM)
- Range windows - Time range (Morning, 6 AM-12 PM)
- First-come - No appointment, queued arrival
Managing Appointment Compliance
- Early arrivals - May need to wait
- Late arrivals - May lose slot, reschedule
- No-shows - Fees may apply
- Extended time - Additional charges possible
Technology
Dock scheduling software features:
- Online self-scheduling portals
- Automated confirmations
- Real-time availability view
- Driver check-in apps
- Performance reporting
- Integration with TMS/WMS
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