Dock Scheduling
Also known as: Dock Appointment, Yard Scheduling, Dock Management
Definition
Dock scheduling assigns specific time slots for trucks to load or unload at warehouse docks. Without it, trucks queue randomly, creating detention charges, congestion, and inefficient labor use.
Why Dock Scheduling Matters
| Without Scheduling | With Scheduling |
|---|---|
| Random arrivals | Planned appointments |
| Long wait times | Predictable flow |
| Detention charges | Minimized fees |
| Uneven labor needs | Balanced workload |
| Dock congestion | Optimal utilization |
How Dock Scheduling Works
- Carrier requests appointment
- Warehouse checks availability
- Time slot confirmed
- Driver arrives at scheduled time
- Check-in and dock assignment
- Load/unload within window
Dock Scheduling Software
Features include:
- Online appointment booking
- Automated confirmations
- Real-time dock visibility
- Wait time tracking
- Carrier scorecards
- Integration with WMS/TMS
Key Metrics
- Dock utilization: % of time docks in use
- Turn time: Minutes from arrival to departure
- On-time percentage: Carriers hitting appointments
- Dwell time: Time waiting before dock
Best Practices
- Buffer time between appointments
- Prioritize high-volume carriers
- Charge for late arrivals/no-shows
- Track carrier reliability
- Adjust windows by load type
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