Inside Delivery

Inside delivery is a freight accessorial service where the carrier delivers shipments past the building entrance and into an interior location. For commercial shipments, this means beyond the loading dock; for residential, inside the front door. It’s an add-on service with additional fees.

Inside Delivery Definition

Commercial Inside Delivery

• Beyond the dock/receiving area
• Into warehouse or building
• To specific room or department
• Requires hand-carry or pallet jack

Residential Inside Delivery

• Past front door
• Into garage or first room
• Usually ground floor
• Basic placement only

When Inside Delivery Is Needed

Commercial Scenarios

• No loading dock
• Dock inaccessible
• Product needs to reach interior
• Office/retail locations
• Construction sites

Residential Scenarios

• Large/heavy items
• Furniture deliveries
• Appliance deliveries
• Customer paid service
• Accessibility needs

Inside Delivery Costs

LTL Freight Charges

Parcel/Large Item

What Inside Delivery Includes

Standard Inside Delivery

• Bringing item past threshold
• Placement in first available area
• Ground floor (stairs extra)
• Basic delivery, no setup

Does NOT Include

• Room of choice placement
• Assembly or setup
• Stair carry (additional)
• Debris removal
• Old item haul-away
• Installation

Inside Delivery vs. Similar Services

Requesting Inside Delivery

When Ordering

Freight quote shows:
Base freight: $250
Inside delivery: $85
Lift gate: $75
Residential: $95
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Total: $505

Information Needed

• Delivery location type
• Access details
• Equipment available (or not)
• Special requirements
• Contact phone number

Inside Delivery Requirements

For Successful Delivery

1. Clear path from truck to interior
2. Adequate door width
3. Floor that supports weight
4. Someone to receive
5. Access during delivery window

What Carriers Need to Know

• Building access instructions
• Gate codes
• Security procedures
• Floor/room location
• Weight/size of shipment

Stair Carry Charges

Additional for Stairs

Note: “Flights” typically = 8-12 steps

Per Piece or Per CWT

• Some carriers charge per item
• Others charge per 100 lbs
• Heavy items = higher stair fees
• Check specific carrier policy

Inside Delivery Challenges

Common Issues

Driver Discretion

• Inside delivery has limits
• Extremely heavy = may not be possible
• Safety concerns
• Equipment limitations
• Discuss unusual situations upfront

Inside Delivery for Business

Without Loading Dock

Standard LTL delivery:
- Truck arrives
- Lift gate lowers freight
- Pallet left at curb
- YOU move it inside

With inside delivery:
- Truck arrives
- Lift gate lowers
- Driver/helper takes inside
- Placed in receiving area

For Retail/Office

• Often required
• No dock available
• Hand-carry through doors
• Elevator if applicable
• Coordinate with building

Tips for Inside Delivery

For Recipients

1. Confirm service is ordered
2. Provide accurate access info
3. Measure all doorways
4. Clear delivery path
5. Have floor protection
6. Be present or have authorized person

For Shippers

1. Confirm customer needs inside delivery
2. Quote accurately including accessorials
3. Note all requirements on BOL
4. Provide customer contact info
5. Communicate delivery expectations