Multi-Piece Shipment

A multi-piece shipment is when a single order requires multiple packages that ship together to the same address. The packages are linked in the carrier’s system and typically travel together through the network.

Why Use Multi-Piece Shipments?

Weight/Size Limits

• Order exceeds single package weight limit
• Items too large for one box
• Heavy items split for handling

Product Protection

• Fragile items need separate packaging
• Prevent crushing between items
• Different temperature requirements

Efficiency

• Optimized box sizes
• Better DIM weight management
• Easier handling

How MPS Works

Creating an MPS

1. Assign master tracking - Primary tracking number
2. Link child packages - Each box gets related tracking
3. Ship together - Packages picked up together
4. Travel together - Move through network as unit
5. Deliver together - Arrive same day (usually)

Tracking MPS

Master tracking shows:

• All packages in shipment
• Overall status
• Individual package status
• Delivery confirmation for each

Individual tracking:

• Each package trackable separately
• Links back to master shipment
• Independent scans recorded

MPS Pricing

Potential Savings

• Volume discount on multiple pieces
• Shared pickup charge
• Single manifest entry

Considerations

• Each package rated individually
• DIM weight applies per package
• Surcharges apply per package
• Total may be less than shipping separately

Pricing Example

Setting Up MPS by Carrier

UPS

• WorldShip: Create multi-piece shipment
• UPS.com: Add packages to shipment
• API: Use ShipmentRequest with multiple packages

FedEx

• Ship Manager: Multi-package option
• FedEx.com: Add packages before shipping
• API: Multiple package elements per shipment

USPS

• Limited MPS support
• Ship as separate packages
• Link manually by order number

MPS Best Practices

Labeling

• Clearly mark “1 of 3”, “2 of 3”, etc.
• Reference master tracking
• Include order number on all boxes
• Use consistent label placement

Packaging

• Balance weight across boxes
• Similar dimensions when possible
• Secure all boxes for transit
• Consider as one unit for protection

Timing

• Ship all pieces together
• Don’t delay individual packages
• Process as single batch

Challenges with MPS

Split Delivery

• Packages may arrive different days
• Customer confusion
• “Missing” package complaints

Partial Loss

• One package lost, others delivered
• Claim complexity
• Order incomplete

Tracking Confusion

• Multiple tracking numbers
• Customer doesn’t check all
• Support calls increase

Customer Communication

Before shipping:

Your order will arrive in 3 packages. You’ll receive tracking for all boxes shortly.

After shipping:

Your order has shipped in 3 boxes. Track all packages: [links]

On delivery:

Package 1 of 3 delivered. Remaining packages in transit.

When to Avoid MPS

Consider alternatives when:

• Customer prefers single box
• High theft risk at delivery location
• Products can be combined safely
• Small number of items
• Customer willing to pay for larger box