Package Locker

Package lockers are secure, automated storage systems where carriers deposit packages for recipients to retrieve at their convenience. Located in retail stores, apartment buildings, and public spaces, they provide 24/7 access and protection from theft.

Types of Package Lockers

Public/Retail Lockers

• Located in stores, malls, transit stations
• Available to anyone
• Multiple carrier access varies
• Free or nominal fee

Residential Lockers

• Apartment buildings and communities
• Residents only
• Multiple carrier access
• Often included in rent

Carrier-Specific Lockers

• Amazon Lockers (Amazon/returns)
• UPS Access Point lockers
• FedEx Locker
• Carrier packages only

Major Package Locker Networks

Amazon Locker

• 5-day pickup window
• Available at Whole Foods, 7-Eleven, etc.
• Free for Amazon orders
• Can receive non-Amazon deliveries (Hub Lockers)
• Return packages too

UPS Access Point Lockers

• UPS packages only
• Located in stores, gas stations
• Free to use
• Redirect packages here
• 7-day hold

FedEx Locker

• Self-service locations
• Some inside Walgreens, Dollar General
• Free for FedEx shipments
• Redirect option available

USPS gopost (Limited)

• USPS packages
• Limited locations
• Pilot program in some areas
• Free to use

Parcel Pending / Luxer One (Residential)

• Multi-carrier compatible
• Apartment/condo buildings
• Management-controlled
• Various pickup windows

How Package Lockers Work

For Recipients

Setup:

1. Find nearby lockers (carrier website/app)
2. Set as delivery address or redirect
3. Receive notification when delivered
4. Get unique pickup code

Pickup:

1. Go to locker location
2. Enter code or scan app
3. Locker door opens
4. Retrieve package

For Carriers

1. Driver arrives at locker bank
2. Scans package barcode
3. Empty locker opens
4. Deposits package, closes door
5. System sends notification to recipient

Package Locker Benefits

Security

• Eliminates porch piracy
• Secure, locked compartment
• Surveillance often present
• Pickup code required

Convenience

• 24/7 access (many locations)
• No waiting for delivery
• No need to be home
• Quick retrieval

Flexibility

• Multiple location options
• Works with your schedule
• Redirect packages last-minute
• Returns also accepted (some)

Package Locker Limitations

Size Restrictions

• Most lockers: Up to 16" x 12" x 15"
• Large items won’t fit
• Verify dimensions before selecting

Time Limits

After deadline: Returned to sender or facility

Other Limitations

• Not all carriers use all lockers
• Location may not be convenient
• Locker may be full
• ID verification sometimes required

Using Lockers Strategically

When Lockers Work Best

• Small to medium packages
• Valuable items (vs. porch)
• Not home during deliveries
• Urban/apartment living
• Frequent package theft area

When to Choose Alternatives

• Large or heavy items
• Signature required (some lockers)
• Need same-day retrieval guarantee
• No convenient locker nearby

Finding Package Lockers

Online Tools

• Amazon Locker finder
• UPS Access Point locator
• FedEx location search
• Apartment locker (ask management)

Mobile Apps

• Carrier apps show locker locations
• Real-time availability (some)
• Navigation to locker
• Pickup code storage

Locker Delivery for Businesses

Offering Locker Options

• Add locker addresses at checkout
• Integrate with carrier APIs
• Reduce failed deliveries
• Lower customer complaints

Benefits for Sellers

• Higher delivery success
• Fewer theft claims
• Reduced returns from non-delivery
• Customer satisfaction