Package Redirect

Package redirect (also called intercept) is a service that lets you change where a package goes after it’s already been shipped. Whether you need to change the address, hold it at a facility, or return it to sender, redirect services provide flexibility.

Redirect Options

Change delivery address:

• Redirect to new location
• May be limited to same area
• Additional fees apply

Hold for pickup:

• Send to carrier facility
• Pick up when convenient
• Avoids missed delivery

Return to sender:

• Cancel delivery
• Package returned
• Refunds may apply

Reschedule delivery:

• Change delivery date
• Delivery window options
• Plan around your schedule

Carrier Redirect Services

How to Redirect a Package

As the Recipient

USPS:

1. Create/log into USPS account
2. Find package by tracking number
3. Select “Intercept” option
4. Choose redirect action
5. Pay any fees

UPS:

1. Use UPS My Choice
2. Locate package
3. Select delivery changes
4. Choose new option
5. Confirm changes

FedEx:

1. Sign up for Delivery Manager
2. View incoming packages
3. Customize delivery
4. Select preferred option

As the Shipper

• Contact carrier directly
• Provide tracking number
• Request redirect/intercept
• May need account verification
• Fees charged to shipping account

Redirect Limitations

Timing restrictions:

• Must request before delivery attempt
• Some services have cutoff times
• Already “out for delivery” may be too late

Address restrictions:

• Usually same service area
• Some carriers limit distance
• May not cross zones

Package restrictions:

• Not all services eligible
• International limits
• Hazmat excluded
• COD packages may not qualify

When to Use Package Redirect

Good reasons:

• Won’t be home for delivery
• Moved or traveling
• Wrong address on label
• Security concerns at location
• Changed your mind on purchase

Redirect vs. alternatives:

• Use redirect for one-time changes
• Set up delivery preferences for ongoing
• Consider package lockers for regular use

Redirect Fees and Timing

Costs:

• $5-20 typical per package
• Free services have limitations
• Shipper account charges may apply

Processing time:

• Request: Immediate to 4 hours
• Implementation: 1-24 hours
• May delay delivery 1-2 days

Tips for Successful Redirects

1. Act quickly - Request as soon as you know
2. Track closely - Monitor status after request
3. Have backup plan - Redirects can fail
4. Sign up for delivery alerts - Get notified of packages
5. Verify options - Check what’s available for your package