Packing Slip

A packing slip is a document placed inside (or attached to) a package that itemizes its contents. It helps recipients confirm they received everything ordered and serves as a reference for returns or exchanges.

Packing Slip vs. Invoice

What’s on a Packing Slip

Essential Information:

• Order number
• Customer name and shipping address
• List of items included
• Quantities of each item
• SKU or product codes
• Date shipped

Optional Information:

• Item descriptions
• Prices (some include, some don’t for gift orders)
• Return instructions
• Customer service contact
• Marketing inserts or promotions

Why Packing Slips Matter

For Recipients:

• Verify order completeness
• Reference for returns/exchanges
• Match items to order confirmation
• Identify if wrong items were sent

For Shippers:

• Reduces “where’s my item” inquiries
• Documents what was shipped
• Helps with dispute resolution
• Professional customer experience

Packing Slip Best Practices

1. Always include one - Even for single-item orders
2. Match perfectly - Slip must match actual contents
3. Clear formatting - Easy to read and check off items
4. Include order number - Customer can reference easily
5. Return info - How to return if needed
6. Gift option - Remove prices for gift orders

Digital Alternatives

Many e-commerce businesses are shifting to:

• Email confirmations with item lists
• QR codes linking to digital packing slip
• App-based order verification
• No slip (environmental choice)

However, physical packing slips remain valuable for:

• Returns processing
• Customers without smartphone access
• Business/wholesale orders
• International shipments (customs may request)

Creating Packing Slips

E-commerce Platforms:

• Shopify, WooCommerce, BigCommerce auto-generate
• Customizable templates available
• Print with shipping labels

Standalone Tools:

• Shippo, ShipStation include packing slips
• PDF generators for custom formats
• Accounting software (QuickBooks, Xero)