PUDO (Pick Up Drop Off)
Also known as: Pick Up Drop Off, Pickup Point, Alternative Delivery Location
Definition
PUDO (Pick Up Drop Off) locations are third-party sites—like retail stores, lockers, or convenience shops—where customers can pick up deliveries or drop off returns. They provide flexibility for customers who aren’t home during delivery attempts.
Types of PUDO Locations
| Type | Examples | Features |
|---|---|---|
| Retail partners | CVS, Walgreens, Michaels | Staffed, long hours |
| Package lockers | Amazon Locker, UPS Access Point | 24/7 self-service |
| Carrier stores | UPS Store, FedEx Office | Full service options |
| Convenience stores | 7-Eleven, local shops | Neighborhood access |
Benefits for Customers
- Convenience - Pick up on their schedule
- Security - No packages left at doorstep
- Flexibility - Works for apartments, offices
- Extended hours - Evening and weekend access
Benefits for Retailers/Carriers
- Reduced failed deliveries - Lower redelivery costs
- Consolidated deliveries - Multiple packages to one location
- Lower last-mile costs - One stop instead of many homes
- Customer satisfaction - Fewer missed deliveries
Major PUDO Networks
Amazon
- Amazon Locker and Counter locations
- Whole Foods, Kohl’s partnerships
UPS
- UPS Access Point (CVS, Michaels, local shops)
- UPS Store locations
FedEx
- FedEx Office and Ship Centers
- Walgreens, Dollar General partnerships
USPS
- Post office pickup
- Informed Delivery with pickup option
How PUDO Works
- Customer selects PUDO location at checkout (or package is redirected)
- Package delivered to PUDO site
- Customer receives notification with pickup code
- Customer picks up using code/ID within timeframe
- Unclaimed packages returned to sender
Considerations
- Holding period - Usually 5-14 days before return
- Size limits - Lockers have dimension restrictions
- ID required - Staffed locations may check identification
- Hours - Vary by location type
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