Carrier Claim

A carrier claim is a formal process to seek compensation from a shipping carrier when something goes wrong with your shipment—whether it’s damage, loss, or service failure. Understanding how to file claims properly can help you recover costs.

Types of Carrier Claims

Damage Claims

• Visible damage on delivery
• Concealed damage (found after opening)
• Water damage
• Crushing or breakage

Loss Claims

• Package never delivered
• Missing items from shipment
• Stolen package

Service Failure Claims

• Late delivery (guaranteed service)
• Misdelivery
• COD collection failures

Carrier Liability Limits

Important: Liability limits apply unless you purchase additional coverage or declare higher value.

Filing a Claim: Step by Step

1. Document Everything

• Take photos of damage
• Keep all packaging materials
• Save tracking information
• Preserve the product as-is

2. Gather Required Information

• Tracking number
• Original invoice/receipt
• Proof of value
• Repair estimates (if applicable)
• Photos of damage

3. File Within Time Limits

4. Submit the Claim

• Use carrier’s online portal
• Include all documentation
• Provide detailed description
• Be specific about loss amount

5. Follow Up

• Track claim status
• Respond to requests promptly
• Escalate if needed

What Carriers Will and Won’t Cover

Typically covered:

• Carrier-caused damage
• Lost packages
• Late delivery (with guarantee)
• Visible damage at delivery

Often NOT covered:

• Inadequate packaging
• Inherent product defects
• Prohibited items
• Weather delays
• No declared value above limit
• Perishables without proper service

Tips for Successful Claims

1. Always inspect at delivery - Note damage on receipt
2. Keep packaging - Required for most claims
3. Declare value - Pay for coverage upfront
4. File quickly - Don’t wait until deadline
5. Document thoroughly - More evidence is better
6. Be persistent - Follow up regularly
7. Know your rights - Carmack Amendment for freight

Carmack Amendment (Freight)

Federal law governing carrier liability for interstate freight:

• Carrier liable for actual loss
• Must prove value and damage
• Limited exceptions (acts of God, shipper fault)
• 9-month filing deadline

When Claims Are Denied

Common denial reasons:

• Filed too late
• Insufficient documentation
• Packaging deemed inadequate
• Excluded items
• Exceeded liability without declared value

If denied:

• Request detailed explanation
• Provide additional evidence
• File appeal
• Consider small claims court