Room of Choice

Room of choice delivery is a premium delivery service where carriers bring your item inside your home and place it in the specific room you designate—bedroom, living room, kitchen, etc. It’s a step beyond threshold or inside delivery, offering convenience for large items you can’t easily move yourself.

What Room of Choice Includes

Standard Service

• Delivery to your home
• Carried inside
• Placed in room you choose
• Basic setup (some items)
• Packing materials taken (varies)

Typical Process

1. Schedule delivery appointment
2. Delivery team arrives (usually 2 people)
3. Item unloaded from truck
4. Carried into your home
5. Placed in designated room
6. Basic positioning
7. You sign for delivery

Room of Choice vs. Other Service Levels

Comparison

What’s Different

Inside Delivery:
└── "We'll bring it just inside your door"

Room of Choice:
└── "Which room would you like it in?"
    "We'll put it right there"

When to Use Room of Choice

Ideal For

• Heavy furniture (sofas, beds, dressers)
• Large appliances (refrigerators)
• Exercise equipment (treadmills)
• Multi-story homes
• Limited mobility
• No help available

May Not Need

• Items you can carry
• Single-story, easy access
• Have help available
• Budget-conscious
• Item needs full setup anyway (get white glove)

Room of Choice Pricing

Typical Costs

Cost Factors

• Item weight/size
• Distance carried
• Stairs involved
• Number of items
• Location/accessibility

What’s NOT Included

Typically Excluded

• Assembly
• Connecting appliances
• Removing old items
• Unpacking completely
• Debris removal
• Installation

Need These? Upgrade to White Glove

Room of Choice:
"Here's your new sofa in the living room"

White Glove:
"Sofa placed, cushions arranged,
all packaging removed"

Stairs and Accessibility

Stair Policy

• Most include reasonable stairs
• Limit: Often 2 flights
• Excessive stairs: Additional fee
• Elevators: Usually included

Accessibility Requirements

• Clear path needed
• Doorways wide enough
• Floor protection your responsibility
• Obstacles removed

Scheduling Room of Choice

Process

1. Select service at checkout
2. Receive delivery window
3. Confirm appointment
4. Be present for delivery
5. Direct placement

Time Windows

Preparing for Delivery

Before Arrival

1. Clear the path - Door to room
2. Measure - Ensure item fits
3. Remove obstacles - Rugs, furniture
4. Protect floors - Lay down coverings
5. Decide placement - Know exactly where

Day of Delivery

1. Be home or have authorized person
2. Have ID ready
3. Know where you want item
4. Inspect before signing
5. Note any damage

Common Room of Choice Items

Furniture

• Sofas and sectionals
• Bedroom sets
• Dining tables
• Recliners
• Entertainment centers

Appliances

• Refrigerators
• Washers/dryers
• Ranges/ovens
• Dishwashers (placement only)

Other

• Mattresses
• Treadmills/ellipticals
• Pianos
• Pool tables (placement only)

Issues and Solutions

Common Problems

Damage Claims

1. Inspect immediately
2. Photo/video damage
3. Note on delivery receipt
4. Contact retailer same day
5. Don’t dispose of packaging

Room of Choice Tips

For Best Experience

1. Provide detailed directions
2. Include phone number
3. Mention stairs/access issues
4. Be flexible with timing
5. Tip delivery team (appreciated)

What to Tell Carrier

"Please place the sofa against
the east wall in the living room,
facing the fireplace"

Clear directions = better placement