Track and Trace
Also known as: Package Tracking, Shipment Tracking, Tracking System
Definition
Track and trace is the system that allows shippers and recipients to monitor a package’s journey through the delivery network. Each scan event creates a record of where the package was and when, providing visibility throughout transit.
How Track and Trace Works
- Label creation - Unique tracking number assigned
- Origin scan - First scan when carrier receives package
- Hub scans - Scans at each facility along the route
- Out for delivery - Scan when loaded on delivery vehicle
- Delivery scan - Final scan at destination
Common Tracking Events
| Event | Meaning |
|---|---|
| Shipment information received | Label created, not yet with carrier |
| Picked up | Carrier has possession |
| In transit | Moving through network |
| Arrived at facility | At sort center or hub |
| Departed facility | Left sort center |
| Out for delivery | On delivery vehicle |
| Delivered | Successful delivery |
| Delivery attempted | Unsuccessful attempt |
| Exception | Issue requires attention |
Tracking Technologies
- Barcode scanning - Traditional method, requires line of sight
- RFID - Automatic scanning, no line of sight needed
- GPS - Real-time location for vehicles/high-value items
- Cellular IoT - Connected sensors for continuous tracking
Accessing Tracking Information
- Carrier websites - Direct tracking lookup
- Carrier apps - Mobile tracking with notifications
- Shipping software - Aggregated view across carriers
- API integration - Automated status updates
- Email/SMS alerts - Proactive notifications
Track and Trace Benefits
For Shippers
- Monitor delivery performance
- Identify exceptions quickly
- Provide customer updates
- Verify delivery completion
For Recipients
- Know when to expect delivery
- Plan to receive packages
- Track multiple packages
- Request delivery changes
Tracking Limitations
- Scans may be delayed
- Some locations have gaps in coverage
- GPS accuracy varies
- Different carriers have different scan frequencies
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